An RA (Return Authorization) number must be obtained from our customer service department before any goods are returned

The RA number must be clearly written on the shipping label and a copy of the original invoice must be supplied when ever possible

All costs incurred in returning the product to us for repair, replacement or credit are your responsibility

Warranty on all equipment will be the manufacturers warranty and at the manufacturers discretion

It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. You must not write on or attach labels to the product being returned

We accept no responsibility for goods lost in transit. It is your responsibility to insure them

We will not accept goods sent to us as receiver pays or without a clearly marked RA number

If an RA number can't be identified Home Wise will be unable to accept delivery of the returned goods

An RA number does not guarantee credit, repair or replacement. It is simply an authorization to return goods to us

An RA (Return Authorization) number must be obtained from our customer service department before any goods are returned

Products are non-refundable once opened

Please check the specifications and compatibility of the goods being ordered to ensure they are what you require as we do not supply goods on a trial basis

We are happy to advise on the compatibility or suitability of the equipment being purchased. We cannot, however, guarantee that it will work in your system and we take no responsibility that it will meet your requirements

We do not refund or credit for incorrect choice

Items that are being returned for credit MUST be unopened in their original undamaged/unmarked packaging, and will incur a restocking fee of a minimum of 10%. NO credit is available for any freight paid.

No goods will be accepted for refund or credit after 7 days from the date of invoice

RA's are valid for 7 days only, any item sent after the seven days will not be accepted by our returns department

We reserve the right to refuse any returns that: -

• are incomplete or missing parts; or
• are not returned in their original packaging,
• show signs of physical damage to the product or its packaging.
• do not include a valid Return Authorisation Number on the shipping label.
• have an expired Return Authorisation Number.

If you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should:-

• refuse to accept delivery of the product,
• direct the courier to "Return goods to sender" and
• notify our Customer Service staff immediately

Events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return or warranty repair or replacement.