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SOUTH AUSTRALIA DOES EXIST
We got an order from a customer the other day. It was for some laundry items, a bed and a vacuum. No worries
However, along with the order came instructions - this must be delivered and installed in Adelaide within 2 days
Our website says please give us 4 days for orders and we could argue that this request did not meet our terms, but no. We called the customer, they were in a jam and we knew that within 2 days we could turn this around, hopefully
So, we called our bedding supplier - out of stock. We called our white goods supplier - the dryer and the vacuum are not a problem, out of stock on the washing machine. So we knew we had to push
The bedding supplier stopped everything and built a bed to spec from scratch, we organised a courier for an overnight delivery at our own expense and we got it there!
The washing machine was a problem. We couldn't find one amongst any of our suppliers or if we could they couldn't get it there in time. So, at full retail price, our expense, we paid a local retailer to deliver it to the customer and install it as well
The other items were shipped overnight by courier and arrived safely and on time
It surely wasn't the most profitable transaction and we don't think that the customer even knows the trouble we went to but amongst all of our suppliers, the couriers and the team here, we raised the bar for what's possible in terms of our service and we know that we can deliver so, all up, it was a highly valuable transaction
The sale came through our Partners Connectnow, they made about $75 out of it. Everyone's a winner!
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